Refund policy

Refund & Return Policy — Aurenza Shop

At Aurenza Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be in the original packaging.
  • Proof of purchase is required.

Certain items may not be eligible for return due to hygiene or safety reasons.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective or incorrect.